11 Ways Zapier Employees Use AI (Mike Knoop Interview)

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About this video

Overview Join Greg and Mike as they chat about Zapier's journey into AI. Learn how Zapier enabled all employees to explore AI tools during a company "code red", leading to huge adoption increases.

Hear Mike's advice for companies just starting with AI, like revisiting previously unsolvable problems and extracting insights from unstructured text data.

Discover Zapier's highest ROI use cases, from automated sales call analysis to improved customer support workflows.

Get Mike's predictions on the future of work as AI becomes an assumed skillset for all knowledge workers.

Outline

Greg’s Info: - Contact Me: Twitter DM, LinkedIn Message, or [email protected]

Chapters

• 0:00 Introduction
• 1:05 Mike’s Move To Head Of AI @ Zapier
• 6:42 Zapier Since ChatGPT launch
• 8:25 What are customers saying about AI?
• 11:47 Zapier AI Committee
• 18:58 Who builds AI tools @ Zapier?
• 23:58 Is AI Hype? Or For Real
• 24:26 What are AI Challenges?
• 27:47 AI Augmented Zaps
• 28:09 Zapier AI Hiring Plans
• 30:36 AI Engineers On The Rise
• 32:19 What AI News Gets Mike Excited?